Shipping policy
We offer 2 types of delivery depending on your location (Dubai or other emirates) & on your selected products (Same day items or Next day items):
- Scheduled delivery - available for all products and for all emirates: Place your order before 3PM and you will receive it the following day (Or any future day of your choice). On Saturday, you can order before 12pm to receive your order on Sunday. Sunday delivery is only available in Dubai
- Express delivery - available only for same day items and for Dubai’s deliveries.
Delivery address and changes
Orders are delivered to the address entered at checkout. Any change to the delivery address, date or time must be requested directly from Maison Duffour by phone, WhatsApp or email at contact@maisonduffour.com, at least 24 hours before the scheduled delivery.
Customers must not ask the delivery driver or courier to change the address, reroute the order or hold it. If you arrange a change with the courier directly, the order is treated as delivered to your instruction. Maison Duffour will not be responsible for any delay, temperature loss, damage or spoilage that results, and no refund or replacement will be given.
Chilled and frozen products
Chilled and frozen products are packed and dispatched to stay within safe temperatures until they reach the delivery address at the scheduled time. To keep them in this condition, you must:
- be available, or have someone available, to receive the order during the delivery window
- refrigerate or freeze the products as soon as you receive them
- report any temperature issue on the day of delivery, with photos of the products and packaging
We will not offer a refund or replacement for temperature-related issues caused by:
- a failed delivery because no one was available
- a change of address, date or time not arranged with Maison Duffour
- incorrect or incomplete delivery details
- late reporting, or products not stored correctly after delivery