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Operations Manager APPLY NOW

Maison Duffour, Warehouse 7, 10A street, Al Qouz industrial 3 - Dubai, UAE
Operations
168000 - 216000 aed / year
Full time

Work Environnement – Company presentation

Maison Duffour came to life from Alix & Rodolphe’s imagery. For the French couple, food has always been a topic close to their hearts. Both being from families with numerous siblings and cousins, they have fond memories of long tables full of incredible homemade dishes. These moments left an everlasting impression on the French couple.

In late 2016, Maison Duffour started as an online gourmet food store with deliveries twice a week in Dubai. Less than 6 years later, Maison Duffour is open and delivers 7 days a week across the UAE, is also available for same-day deliveries on our website and through our partners’ apps. Since day 1, we have proposed to residents of the UAE great food at an affordable price in the comfort of their homes. We have now become an essential online food store in the UAE, delivering more than 12000 people’s homes in 2022 only. In March 2021, we opened our first shop in our warehouse, initially with our buy online, pick up in-store (BOPIS) system only. Since Q3 2021, our customers can purchase products directly in our shop. The company continued its expansion and recently developed a catering department to serve both corporates and individuals.

Our mission: Bring high-quality food, providing excellent service through an impeccable experience.

Our values: Honesty, Promise to Customers, and Quality.

MAISON DUFFOUR in numbers:

  1. 14 employees with 5 nationalities
  2. 1000 products referenced on the website
  3. More than 30 suppliers
  4. Delivery 7 days a week throughout the UAE

We are seeking a dynamic Operations Manager to join our growing organization. in this position, you will play a key role in maintaining and improving the level of customer service and the efficiency of our logistics while increasing the operating margin. You must be organized, detail-oriented, innovative and have critical thinking, with an engaging, upbeat personality.

Position: description, missions, and activities

  1. Lead the Operations team from customer service, to preparators and drivers
  2. Train the team members to ensure smooth operations
  3. Compile monthly reports: complaints, wastage, sales, deliveries…
  4. Identify workflow’s flaws and develop and implement new processes
  5. Oversee customer service and order processing team to ensure the best service is provided to our customers
  6. Handle customer complaints that are escalated to you by your team
  7. Supervise the warehouse team with the warehouse captain as intermediary and make sure that hygiene and food safety rules are respected, warehouse is maintained and presentable at all times, orders are fulfilled on time
  8. Supervise the drivers' team and ensure delivery efficiency and outstanding service
  9. Analyze delivery expenses and take actions to respect the average delivery cost
  10. Develop and maintain good relations with our suppliers, in UAE and abroad
  11. Coordinate and supervise air and sea shipments
  12. Analyze and optimize shipping costs
  13. Oversee stock management
  14. Forecast sales by product to ensure an adequate imported stock and an appropriate purchasing
  15. Manage the delivery apps (Deliveroo, Instashop, Talabat) operations, catalogue, and stock management
  16. Become the champion of Cin7, our Inventory Management System, monitor existing and new features to ensure the software is used to the fullest.


Skills

  1. You have a master degree (business administration, management, logistics etc.)
  2. You have excellent knowledge of French gastronomy 
  3. You love food, are curious about trying new things, and are passionate about eating!
  4. You don’t mind handling non-halal food
  5. Excellent English communication skills (oral and written)
  6. Strong command in French (oral and written) is a plus
  7. You have strong interpersonal skills which will allow you to integrate easily into an existing multinational team and guarantee a relationship of trust with different stakeholders
  8. You are a great problem solver and are able to take quick actions to find solutions
  9. You have an analytical mindset and reporting skills
  10. Expertise in Excel is a real plus
  11. You like processes and implementing new SOPs
  12. You are not afraid of working with new software
  13. You are very organized, versatile, autonomous, and hands-on
  14. You know how to keep your calm
  15. You have a sense of responsibility and trustworthy
  16. You are comfortable with changes and can easily adjust. 
  17. You are able to take ownership and convey the company’s image and values


Goals 

After 1 month: You know the current internal processes, products, suppliers and main customers

Within 3 months: You are autonomous in your daily job and you are capable of coming up with ideas to improve the overall operations and customer service

Comments: As the retail/ food sector requires, you will have to have a fluctuating amount of work during the year, some periods being much calmer than others. The relationship you will have with the hierarchy is one of trust where dialogue is essential. 

Benefits

  1. Salary: AED 168,000.00 to AED 216,000.00 per annum depending on your previous experience
  2. A work visa
  3. A solid medical insurance with Mednet
  4. Phone allowance: you will be provided with a telephone line and a monthly plan as per business requirements
  5. 22 business days of paid leaves per year + public holidays
  6. 1 day off for your birthday (if it falls on a business day)
  7. A flight ticket back to your home country per year (capped to a maximum amount of 2500 AED)
  8. 25% discount off Maison Duffour products
  9. A career path with lots of growth possibilities
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