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Dhs. 156.90
UAE's best gourmet grocery store | Delivery 7/7 | contact us : 0509551520

Operations executive APPLY NOW

Maison Duffour, Warehouse 7, 10A street, Al Qouz industrial 3 - Dubai, UAE
Operations
4500 - 6000 aed / month
Tue, Jan 31, 2023
Full time

WORK ENVIRONMENT – COMPANY PRESENTATION

Maison Duffour came to life from Alix & Rodolphe’s imagery. Food has always been a topic close to their hearts for the French couple. Both being from families with numerous siblings and cousins, they have fond memories of long tables full of incredible homemade dishes. These moments left an everlasting impression on the French couple.

In late 2016, Maison Duffour started as an online gourmet food store with deliveries twice a week in Dubai. Less than 6 years later, Maison Duffour is open and delivers 7 days a week across the UAE, is also available for same-day deliveries on our website and through our partners’ apps. Since day 1, we have proposed great food to residents of the UAE at an affordable price in the comfort of their homes. We have now become an essential online food store in the UAE, delivering more than 12000 people’s homes in 2022 only. In March 2021, we opened our first shop in our warehouse, initially with our buy online, pick up in-store (BOPIS) system only. Since 2021, our customers can purchase products directly in our shop. The company continued its expansion and recently developed a catering department to serve both corporates and individuals.

Our mission is to bring high-quality food and provide excellent service through an impeccable experience.

Our values: Honesty, Promise to Customers, and Quality.

MAISON DUFFOUR in numbers:

  • 18 employees with 7 nationalities
  • 1000 products referenced on the website
  • More than 30 suppliers
  • Delivery 7 days a week throughout the UAE

We are seeking a dynamic, energetic Operations Executive to join our growing organization. In this position, you will play a key role in providing stellar customer service experience on a daily basis. You must be organized, detail-oriented, and knowledgeable of our products with an engaging, upbeat personality.

Missions (non-exhaustive list): 

Customer service: 

  • Respond to client’s requests and complaints via phone or email within Maison Duffour’s SLA
  • Call the clients if there are any missing items or anything wrong with their order or delivery 
  • Maximize sales through product recommendations 
  • Organize whatsapps and calls to push products 
  • Welcome walk-ins in support of our Shop Manager when she is not available 
  • Report on customer complaints under the supervision of the operations manager
  • Gather new customer reviews 

Website and ecommerce:

  • Create and update product sheets in partnership with our social media administrator
  • Make sure the products on the apps are relevant and updated 
  • Make sure the cost and prices are updated under the supervision of the operations manager

Order processing: 

  • Make sure that the next day’s preparations and deliveries go smoothly 
  • Order the non-inventory items needed from one day to another 
  • Export next day’s orders and processing them into delivery and picking lists to hand over to the rest of the team

Inventory management: 

  • Monitor stocks coming in and out of the warehouse and control the stock level in partnership with the stock administrator 
  • Order from suppliers when needed 
  • Update stocks in our websites and apps in partnership with the stock administrator

The job will be the perfect match if:

  • Excellent English communication skills (oral and written)
  • Having worked in an eCommerce company is a strong plus
  • You are able to handle non-halal food
  • You are physically fit
  • You are available to work on shifts (evenings and weekends)
  • Manual driving license is a strong plus
  • You love food, are curious about trying new things, and are passionate about eating!
  • Computer literate and comfortable using POS systems
  • You have strong interpersonal skills which will allow you to integrate easily into an existing multinational team and guarantee a relationship of trust with your customers, colleagues, and management
  • You must have commercial awareness and an excellent interactions skills with the customers
  • You are able to appropriate and convey the image and values of the company
  • You are committed and passionate
  • Your energy ensures you maintain a high performance
  • You take the initiative when needed and are capable of working on your own as well as in a team
  • You perform well in a dynamic environment 

 Working hours: 

  • 5.5 working days per week (1 week with 2 days off, the following one with 1 day off) 
  • 9 hours per day including 1h for a lunch break 
  • Rotation of weekly days off, communicated in advance by management, but subject to possible changes depending on the activity and unforeseen circumstances 

Salary and benefits: 

  • Monthly salary of AED 4,500.00 - AED 6,000.00 (Basic 60%, Housing 40%) depending on your experience
  • Transportation allowance of AED 250.00 
  • Possibility of bonus depending on the company's performance and your own performance (bonuses will be decided in February of each year)
  • Employee visa under Maison Duffour will be provided (cost of 9000.00 AED – 50% refundable in case you decide to resign before 1 year from date of employment) 
  • Medical Insurance 
  • 22 business days of paid leaves per year + public holidays
  • Phone allowance: you will be provided with a telephone line and a monthly plan as per business requirements
  • 1 day off for your birthday (if it falls on a business day)
  • A flight ticket back to your home country per worked year (capped to a maximum amount of 2500 AED)
  • Employee discount off Maison Duffour products
  • A career path with lots of growth possibilities (potential vertical or horizontal growth)
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